Do we have to have our data in order before we involve AI in our processes?

At least partly, yes. Language models only work where they have access to data in a usable form – not in ten versions of the same Excel file. In practice the two go hand in hand: when a process is digitalised, the data is unified and completed at the same time, so AI can be connected to it straight afterwards. That is why we do not start by buying an AI tool but by putting processes and data in order.